Effective date: August 21, 2026
Every Asherava order is carefully prepared and shipped from China with tracking. This policy explains our processing times, shipping charges, delivery estimates, customs responsibilities, and what to do if an address or delivery issue occurs.
Asherava is operated by DEYLINA LIMITED, a company registered in Hong Kong SAR.
Order Processing
Orders are normally prepared within 1–3 business days, Monday through Friday, excluding public holidays. Processing time is separate from carrier transit time. You will receive an order confirmation after checkout and a shipping confirmation with tracking information once the parcel has been handed to the carrier.
During launches, promotions, or peak holiday periods, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Destinations
We offer worldwide standard shipping to destinations accepted at checkout. Some remote areas, restricted locations, or countries affected by carrier limitations may be unavailable. If we cannot ship to your address, we will contact you and refund the affected order.
Shipping Charges
- Orders of US$99 or more: free standard shipping.
- Orders below US$99: US$9.99 standard shipping.
The free-shipping threshold is based on the qualifying merchandise subtotal. Any available shipping method and final charge will be displayed before payment.
Estimated Delivery Times
- United States and Canada: approximately 7–15 business days after dispatch.
- Many other international destinations: approximately 10–20 business days after dispatch.
These estimates are not guarantees. Remote locations, customs inspections, public holidays, severe weather, transportation interruptions, and unusually high carrier volume may extend delivery time.
Tracking
Tracking is provided for shipped orders. Tracking activity may not update immediately after a label is created and can take several business days to appear while the parcel is transferred between international carriers.
Shipping Addresses
Please provide a complete and accurate address, including apartment, unit, building, province or state, postal code, and a reachable telephone number where required by the carrier. Contact us immediately if you notice an error. Once an order has entered fulfillment or been transferred to the carrier, an address change may no longer be possible.
Asherava is not responsible for delays, returns, misdelivery, or additional charges caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned to us because of an address problem or refusal, any reshipping cost may be deducted from the refund or charged before reshipment.
Customs Duties, VAT, and Import Fees
International orders may be subject to import duties, VAT, sales tax, brokerage fees, or customs handling charges imposed by the destination country. Asherava does not currently collect these destination-country charges unless they are expressly shown at checkout. The customer is responsible for any charges assessed on import. Customs processing may delay delivery.
Delayed, Lost, or Marked-Delivered Parcels
If tracking has not updated for an extended period, contact us so we can help request a carrier investigation. If tracking shows “delivered” but you cannot locate the parcel, first check with household members, neighbors, building staff, and the local delivery carrier. Carrier investigations and any available resolution are subject to the carrier’s records and procedures.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations cannot be guaranteed after fulfillment begins. Orders that have already shipped cannot be canceled and must follow our Refund Policy.
Contact Us
For shipping questions, address corrections, or delivery concerns, email asheravajewelry@gmail.com. Please include your order number.