Effective date: August 21, 2026
We want you to feel confident ordering from Asherava. Eligible items may be returned within 30 days of delivery, subject to the conditions below.
Asherava is operated by DEYLINA LIMITED, a company registered in Hong Kong SAR.
Return Window
A return request must be submitted within 30 calendar days of the carrier-confirmed delivery date. To start a return, email asheravajewelry@gmail.com with your order number, the item you wish to return, and the reason for the return. Do not send an item back before receiving return instructions.
Return Eligibility
To qualify for a return, an item must be:
- unworn, unused, and free from scratches, odors, alterations, or damage;
- returned with its original packaging, tags, accessories, and any protective or hygiene seal intact;
- accompanied by valid proof of purchase from Asherava; and
- sent using the return instructions provided by our customer service team.
Returned items are inspected before approval. Items that do not meet these conditions may be refused or returned to the customer at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, earrings and body-piercing jewelry cannot be returned once their hygiene seal or sealed packaging has been opened, removed, or damaged. Personalized, engraved, altered, custom-made, final-sale items, gift cards, and items damaged through misuse or ordinary wear are also not returnable unless required by applicable consumer law.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and include your order number and clear photos of the item and packaging. If we confirm an Asherava or fulfillment error, we will provide an appropriate replacement, refund, or return solution and cover reasonable return shipping where required.
Return Shipping
Unless the return results from a confirmed defect or Asherava fulfillment error, the customer is responsible for return shipping costs. We recommend using a trackable service and retaining the receipt until the return is completed. Asherava cannot guarantee receipt of an untracked return.
Original shipping charges, return shipping charges, customs duties, taxes, brokerage fees, and other import costs are non-refundable unless required by law or the return results from our confirmed error.
International Returns
International customers are responsible for arranging the return shipment and for any export, customs, or carrier documentation. Marking and documentation must accurately identify the parcel as returned merchandise. Any duties or charges created by incorrect return documentation may be deducted from the refund where permitted.
Refunds
We will notify you after the return is received and inspected. If approved, the product refund will be issued to the original payment method, normally within 5–10 business days after approval. Your bank or card provider may require additional time to display the credit.
Exchanges
If you need a different length or item, contact us within the 30-day return window. Exchanges depend on product availability and item condition. Customers are generally responsible for return and reshipping costs unless the exchange is required because of our confirmed error. If a direct exchange is unavailable, we may ask you to return the original item for a refund and place a new order.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order. We will try to assist before fulfillment begins, but cancellation cannot be guaranteed. Orders that have already shipped cannot be canceled and must follow this return process.
Contact Us
Return and refund requests: asheravajewelry@gmail.com. Please include your order number.